We take great pride in our unwavering commitment to delivery on time and customer satisfaction at all times.
A number of factors contribute to Sunlord achieving the status of a preferred and trusted partner and customer sourcing agent, including its extensive product portfolio, dedicated workforce and comprehensive understanding of customer needs.
In Sunlord, we are committed to providing our clients with a delightful experience of happiness and satisfaction.
Sunlord believes that excellence is the result of caring about what we do, and each of us putting our best foot forward toward our goals. The purpose of this is to express our internal integrity, passion and a strong desire to provide true value to all our stakeholders, especially our customers. It is our firm belief that our skills and abilities, or our resources or information, should not be a barrier to our thoughts of providing the best service possible.
In our case, excellence is the result of this innate attitude of ours.
Excellence is a reflection of our passion and commitment. It is an investment that returns a consistent return over the long term.
As part of our journey, we established relationships, systems, and processes to understand and satisfy the needs of diversified buyers for Industrial Electrical products. Machine manufacturers, control panel manufacturers, project contractors, end users, solar EPCs, etc., are among the segments. By incorporating simple processes to ensure timely and prompt delivery, we bridge the gap between world class manufacturers and users.
In our partnership with principals, we are committed to serving customers with the same level of quality as envisaged by them, as outlined in the “3C” Concept: Capacity, Capability, and Commitment.
Our primary responsibility is to understand and satisfy the needs of every customer, including: Control Panel Manufacturers, Original Equipment Manufacturers, End Users, New Project Customers, Electrical Contractors, with innovative service and solutions.
A continuous effort has been put into bringing World Class Energy Saving Eco Friendly Futuristic Products to our Customers. We promote the use of green energy by patronizing products and systems. Providing academic growth, emotional respect, and fair compensation to our employees is important to us.
Every member of our team is considered an invaluable asset as we embark on this journey of excellence. We are committed to the well-being of our team. We believe in the 3i philosophy of Innovation, Involvement and Implementation. In our work environment, we ensure that every member is free to think, express, and participate in order to achieve the group’s goals. We provide local flavor to the work process within a diversified social culture so that local identity is maintained.
All efforts are made to make the work atmosphere as home away from home as possible. A delegation of responsibilities occurs at each point of contact with the customer, which ensures timely and speedy response. A transparent and ethical system and process ensures every action and response is carried out.
In addition to adhering to the law and the state, we commit to being a responsible citizen in society.
As a business, we will always appreciate the support provided by service providers and make sure that they receive their fair share of the returns.
As a final responsibility, we are responsible to our stakeholders. Our investments in infrastructure are aligned to deliver a delighting experience for our customers. We are committed to ensuring quality performance and business excellence, profits to cover inflationary costs and a minimum of five times the base interest rate. In case of unforeseen circumstances, we will ensure adequate reserves are prepared. As a result, all members of the Sunlord Family will always be able to grow and be happy.